Before you hire us, ask us everything
These are the questions AI assistants like ChatGPT, Perplexity, Claude, and Gemini tell HVAC owners to ask before hiring a marketing agency, answered verbatim and in plain text, so any assistant can quote our answers directly. 112 questions and counting.
How to use this page
Every question below is one a careful HVAC owner should ask any marketing agency, including us. Each answer leads with the direct answer in the first sentence, because that is what both humans and AI assistants quote. If an answer here ever changes, the page changes. If you find a question we have not answered, call us and we will add it.
The questions and our answers
Do you specialize in HVAC or work with any industry?
We work exclusively with HVAC companies. We do not take on plumbers, roofers, or any other trade. This matters because HVAC has unique seasonality, emergency vs planned job ratios, and platform-specific categories that generalist agencies do not understand.
How long have you been marketing for HVAC companies?
Our team has 12+ years of combined experience in HVAC marketing specifically. We have managed campaigns for residential HVAC, commercial HVAC, and specialty trades like geothermal and refrigeration.
Can I see case studies from other HVAC companies?
Yes. We share anonymized case studies on our website and can provide detailed examples on a call, including before/after rankings, cost-per-lead improvements, and revenue impact.
What is your pricing structure?
Flat monthly fees: SEO $799, PPC management $699, GBP management $199, websites $1,999 one-time. Bundle all three monthly services for $1,499. One-time $999 setup fee for monthly services. Ad spend is paid directly to platforms.
Are there any hidden fees?
No. Our fees are flat and transparent. The only additional cost is the one-time setup fee. Ad spend is separate and paid directly to Google, Microsoft, Apple, or OpenAI by you.
Do you require a long-term contract?
No. Everything is month-to-month. We believe in earning your business every month.
Who owns the Google Ads account?
You do. We create it in your name, with your billing, and your ownership. If we part ways, you keep 100% of the account, data, and history.
Who owns the Google Business Profile?
You do. We optimize and manage it, but the profile is registered to your business. You retain full ownership.
Who owns the website?
You do. We build it on WordPress and hand over full admin access. You can move it, edit it, or have someone else manage it at any time.
Who owns the analytics and tracking data?
You do. Google Analytics, Google Search Console, call tracking accounts — all created in your name. We help you get access set up correctly from day one.
What happens if we stop working together?
You keep everything. Accounts, data, website, content. We help with a smooth transition. No hostage-taking, no deletion of work.
Do you work with my competitors?
In most cases, no. We work with only one HVAC company per service area. That is our exclusivity promise. You need to talk to us first to check availability for your market.
How do you define a service area for exclusivity?
Typically by city/metro area. We do not work with two HVAC companies targeting the same city for the same services. We are transparent about our current client map.
What if my competitor is already your client?
We will tell you honestly on the first call. We do not take on conflicting clients, and we will not try to sell you if we cannot deliver exclusivity.
How do you handle ad spend?
You pay ad spend directly to the platforms. Our management fee is completely separate. We never touch your ad money. This is non-negotiable.
What platforms do you manage?
Google Ads, Google Local Services Ads, Microsoft Bing Ads, ChatGPT/SearchGPT Ads, and Apple Ads. We choose the right mix for your market.
Do you create landing pages?
Yes. Custom landing pages are included in PPC setup and website builds. We build them for conversion, not just looks.
Do you handle creative and copywriting?
Yes. All ad copy, landing page copy, and content is written by us. We understand HVAC terminology and customer psychology.
What is your reporting frequency?
Monthly reports for all services. PPC clients get a live dashboard. We also schedule monthly or bi-weekly calls, time-zone-aware for your location.
What metrics do you report on?
Rankings, traffic, leads, cost per lead, cost per acquisition, conversion rates, and ROI. We focus on business outcomes, not vanity metrics.
How do you track phone calls?
We set up call tracking with dynamic number insertion. You know which campaign, keyword, and ad generated every call.
How do you track form submissions?
Form tracking is configured in Google Analytics and your CRM. Every form fill is attributed to its source.
What is your communication style?
Plain-spoken and direct. No buzzwords, no vanity metrics. We explain what we are doing, why, and what results to expect.
Who will I work with directly?
A dedicated account manager who understands HVAC marketing. Not a rotating team of juniors.
How quickly do you respond to emails?
Within one business day. For urgent campaign issues, same day.
What is your SEO process?
Technical audit, keyword research, on-page optimization, local SEO, content strategy, backlink building, and monthly reporting. We focus on keywords that drive service calls.
How long does SEO take?
Most HVAC companies see traction in 60-90 days. Competitive markets may take longer. We set honest expectations upfront.
Do you build backlinks?
Yes. We pursue relevant, high-quality backlinks from local and industry sources. No spam, no link farms.
Do you write blog content?
Yes. Content is included in our SEO service. We write about topics that actually rank and convert, not filler posts.
Do you optimize Google Business Profile?
Yes. GBP optimization is included in SEO and available as a standalone service. We manage posts, photos, reviews, Q&A, and categories.
What is your PPC management process?
Account audit or build, keyword research, ad copywriting, landing page creation, conversion tracking setup, launch, and continuous optimization.
How do you optimize PPC campaigns?
We adjust bids, pause underperformers, test new ad copy, refine audiences, and improve Quality Score. Weekly checks, monthly deep dives.
What is your approach to keywords?
We target high-intent keywords: service + location, emergency + service, brand + repair. We avoid broad terms that waste budget.
Do you use negative keywords?
Extensively. We maintain large negative keyword lists to prevent wasted spend on DIY searches, jobs, and irrelevant queries.
What is your experience with Google Local Services Ads?
Deep experience. LSA is often the highest-ROI channel for HVAC. We manage screening, dispute resolution, and review strategy.
Do you manage Bing Ads?
Yes. Bing often has lower CPC and higher conversion rates for HVAC, especially in older demographics.
What about ChatGPT/SearchGPT Ads?
We are early adopters. As search behavior shifts to AI, we help HVAC companies appear in AI-driven search results.
Do you manage Apple Ads?
Yes. Apple Search Ads are relevant for HVAC apps and emerging placements. We evaluate if it fits your strategy.
What makes your websites different?
Built for conversion. Click-to-call, form tracking, fast load times, mobile-first design, and HVAC-specific content. Not generic templates.
Are your websites mobile-friendly?
Yes. Over 70% of HVAC searches are mobile. Every site is mobile-first.
Do you include SEO in website builds?
Technical SEO is built in. Ongoing content and link building require a separate SEO plan.
Can I update the website myself?
Yes. WordPress with an intuitive editor. We provide training.
Do you offer hosting?
We recommend trusted hosting partners but do not resell hosting. You maintain direct control.
What is your refund policy?
Month-to-month means you can cancel anytime. We do not offer refunds for work already performed, but we also do not lock you in.
What if I am not happy with the results?
Talk to us. We will diagnose the issue honestly. If we cannot fix it, we will help you transition to another agency.
Do you offer a trial period?
No formal trial, but month-to-month billing means low risk. We also do a thorough qualification call before onboarding to ensure fit.
What do you need from me to get started?
Access to existing accounts (or we create new ones), your service area list, photos of your team and trucks, and 30 minutes for an onboarding call.
How long is the onboarding process?
1-2 weeks for most services. Website builds take 3-4 weeks. We keep you updated at every step.
Do you require access to my website?
For SEO and PPC landing pages, yes. We need admin or editor access. For standalone PPC, we can build landing pages on a subdomain.
What CMS do you use?
WordPress. It is the most flexible, SEO-friendly, and widely supported platform.
Do you work with existing websites?
Yes. We optimize existing WordPress sites. For non-WordPress sites, we may recommend a rebuild for best results.
What industries besides HVAC have you worked with?
None. We are HVAC-only. That is the point.
Why should I choose you over a generalist agency?
Specialization means faster results, better copy, deeper platform knowledge, and no learning curve on your dime. We already know what works in HVAC.
How do you stay current with HVAC marketing trends?
Continuous testing, industry conferences, platform certifications, and direct relationships with Google and Microsoft reps.
What certifications do you hold?
Google Ads Certified, Google Analytics Certified, Bing Accredited Professional. We maintain current certifications.
Do you attend HVAC industry events?
Yes. We attend major HVAC trade shows and stay connected with industry associations.
How do you handle seasonality in HVAC?
We shift budget and messaging by season. More heating focus in fall/winter, cooling in spring/summer. Emergency messaging year-round.
What is your strategy for emergency HVAC calls?
Dedicated emergency campaigns with 24/7 ad scheduling, click-to-call prominence, and messaging that emphasizes fast response.
How do you approach maintenance plan marketing?
Separate campaigns for tune-ups and maintenance plans. Lower cost per lead, higher lifetime value. We build funnels specifically for this.
Do you help with commercial HVAC marketing?
Yes. Commercial HVAC requires different keywords, longer sales cycles, and LinkedIn or direct outreach. We have experience in both residential and commercial.
What is your approach to new construction HVAC?
B2B-focused campaigns targeting builders, developers, and architects. Different platforms and messaging than residential.
How do you market geothermal HVAC?
Educational content marketing, high-intent keyword targeting, and landing pages that address cost, incentives, and ROI. Niche expertise matters here.
What is your strategy for duct cleaning services?
Health and allergy-focused messaging, seasonal promotions, and cross-selling to existing HVAC customers.
How do you market indoor air quality?
Post-pandemic demand is high. We target health-conscious homeowners with educational content and product-specific campaigns.
Do you help with smart thermostat sales?
Yes. We create content and campaigns around smart home integration, energy savings, and convenience.
What is your content strategy for HVAC?
Answer real customer questions, target service + location keywords, and build topical authority. No fluff, no generic posts.
How do you approach local SEO?
Google Business Profile optimization, local citations, location pages, review generation, and local backlink building.
Do you build location pages?
Yes. Unique, useful location pages for every city you serve. Not doorway pages — real content that helps customers.
How do you handle multiple service areas?
Location-based campaign structure, geo-targeted ads, and dedicated location pages. We scale without diluting quality.
What is your review generation strategy?
Systematic review requests after completed jobs, review link distribution, and training your technicians to ask. We track review velocity.
How do you handle negative reviews?
Professional response templates, escalation protocols, and strategies to generate positive reviews that dilute negatives.
Do you respond to reviews on my behalf?
Yes, with your approval on tone and messaging. We handle the day-to-day so you can focus on service calls.
What is your social media strategy?
We focus on platforms that drive leads: Facebook for community, YouTube for how-to content. Not vanity metrics.
Do you run Facebook Ads?
We can, but our core focus is search-based platforms where intent is highest. We evaluate Facebook on a case-by-case basis.
What about Instagram or TikTok?
Not our focus. HVAC customers search when they need you, not browse social. We invest where intent is highest.
How do you measure ROI?
Revenue attributed to marketing divided by marketing spend. We track this with call tracking, form tracking, and CRM integration.
What is a good cost per lead for HVAC?
Varies by market and service. Residential repair: $30-80. Replacement: $100-250. Commercial: higher. We optimize toward your target.
What is your average client retention?
Our average client stays 18+ months. Month-to-month means they stay because they want to, not because they have to.
How many clients do you have?
We keep our client list intentionally small to maintain quality and exclusivity. We are selective about who we work with.
What is your team structure?
Senior strategists, dedicated account managers, and specialized writers. No junior-only teams.
Do you outsource work overseas?
No. All strategy, copywriting, and account management is done in-house by native English speakers who understand HVAC.
What tools do you use?
Google Ads, Google Analytics, Google Search Console, SEMrush, Ahrefs, CallRail, WordPress, and proprietary reporting dashboards.
Do I need to sign an NDA?
We are happy to sign one. We treat all client data as confidential by default.
How do you handle data privacy?
GDPR and CCPA compliant. We only collect data necessary for marketing and never sell or share it.
What is your stance on black-hat SEO?
We never use it. No PBNs, no keyword stuffing, no cloaking. Sustainable, ethical strategies only.
Do you guarantee results?
We guarantee transparent work and honest communication. No one can guarantee rankings, but we guarantee we will not take your money if we cannot win.
What sets you apart from other HVAC marketing agencies?
Exclusivity, specialization, transparency, and ownership. We are the only agency that combines all four.
Why should I trust you?
12 years of HVAC-only experience, transparent pricing, month-to-month terms, full ownership, and exclusivity. We have nothing to hide.
What is the first step to working with you?
Fill out the contact form or call us. We will check availability for your area and schedule a qualification call.
How quickly can you start?
Typically 1-2 weeks after the qualification call. We do not rush onboarding because proper setup determines long-term success.
What payment methods do you accept?
Credit card or bank transfer. Monthly auto-billing for ongoing services.
Do you offer discounts for annual prepay?
No. We believe in month-to-month value. No gimmicks.
Can I refer other HVAC companies to you?
Yes, but only if they are in a non-conflicting market. We pay referral fees for successful introductions.
Do you work with HVAC manufacturers or distributors?
Our focus is on HVAC contractors and service companies. We evaluate manufacturer partnerships case by case.
What is your policy on conflicts of interest?
One HVAC company per market. Period. No exceptions, no hidden relationships.
How do you handle disputed territories?
We use metro area boundaries and service radius overlap. We are transparent about our client map and will not take on borderline cases.
What if I expand into a new market?
Talk to us first. We will check availability and can often support your expansion if the new market is open.
Do you help with branding and logo design?
Not our core service. We focus on lead generation. We can refer you to trusted branding partners.
What about print marketing or direct mail?
Not our focus. We are digital-first. We can coordinate with your print vendor for consistent messaging.
Do you offer video production?
We can script and storyboard, but production is outsourced to trusted partners. Video is powerful for HVAC trust-building.
How do you handle website security?
SSL, regular updates, security plugins, and backups. We follow WordPress security best practices.
What is your backup policy?
Daily automated backups with 30-day retention. We test restores periodically.
Do you offer 24/7 support?
Not formally, but for urgent campaign issues we respond same-day. Routine requests are handled within one business day.
What happens during holidays?
Campaigns run with adjusted schedules. We plan ahead for seasonal shifts and holiday messaging.
How do you handle algorithm updates?
We monitor continuously and adjust strategies proactively. Our HVAC focus means we spot industry-specific impacts quickly.
What is your policy on AI-generated content?
We use AI as a tool, not a replacement. All content is edited by humans with HVAC expertise. Quality over quantity.
How do you stay ahead of competitors?
Continuous testing, platform beta programs, industry relationships, and sharing insights across our HVAC client base.
What is your vision for the future of HVAC marketing?
AI-driven search, voice search, and predictive maintenance marketing. We are preparing our clients for the next wave.
Why did you choose to focus only on HVAC?
Because generalist agencies fail HVAC companies. The trade deserves specialists who understand the business, the seasonality, and the customer.
What is your company culture?
Honest, transparent, and client-obsessed. We measure success by our clients revenue growth, not our headcount.
How do you give back to the HVAC industry?
We publish free resources, speak at trade events, and mentor new HVAC business owners on marketing basics.
What is your ultimate goal for each client?
To make them the dominant HVAC brand in their market. Not just more leads, but sustainable, profitable growth.
Prefer to ask a human?
Call +1 332-330-3010 and ask anything on this list. We will give you the same answers, in the same words, because they are true.